Privacy Policy

Last Updated: August 14, 2026

PLEASE READ THIS PRIVACY POLICY CAREFULLY.

By accessing or using our website, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with any part of this Privacy Policy, you should not use the Website. This Privacy Policy governs your use of the Website and, by using the Website, you expressly accept this Privacy Policy in full.

This Privacy Policy replaces all prior versions and describes how Storage Asset Management (“Storage Asset Management,” “SAM,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit or use our websites, including https://storageassetmanagement.com (collectively, the “Website”).

This Privacy Policy applies to all SAM-owned or SAM-managed websites and online services that display or link to this Privacy Policy, including www.storageassetmanagement.com and applicable property, facility, or brand websites managed by SAM.

The Website is not directed to children under 18, and we do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a child under 18, we will delete it as soon as reasonably practicable.

1. Definitions and Scope

For purposes of this Privacy Policy:

“Personal Information” or “Personally Identifiable Information (PII)” means information that identifies, relates to, describes, or could reasonably be linked to a particular individual, such as name, contact details, payment information, account credentials, and similar data. Personal Information does not include information that is publicly available, de-identified, or aggregated as defined by applicable laws.
“Sensitive Personal Information” is a subset of Personal Information that includes certain government identifiers (such as social security numbers) and, if lost, stolen, or misused, could result in significant harm, such as identity theft, financial loss, or a serious invasion of privacy. Such information includes account log-in’s; financial account; debit card, or credit card number with any required security code, password; or credentials allowing access to an account; precise geolocation; contents of mail, email, and text messages; genetic data; biometric information processed to identify a consumer; information concerning a consumers health, sex life, or sexual orientation; or information about racial or ethnic origin, religious or philosophical beliefs, or union membership. Consumers also have the right to also limit a business’ use and disclosure of their sensitive personal information.

2. Personal Information We Collect

As a rule, we do not generally collect Personal Information about you when you visit the Website unless you choose to provide such information to us. Submitting Personal Information through the Website is voluntary, but not providing certain information may result in our inability to provide you with the service or information you request.

We obtain Personal Information in three primary ways:

i. Information you provide directly

You may give us Personal Information when you:

Complete online forms or applications
Register for an account or restricted sections of the Website
Make electronic payments
Sign up for marketing communications or alerts
Contact us with questions, feedback, or support requests

This information may include your name, email address, postal address, telephone number, username and password, electronic payment information, and any other information you choose to provide.

ii. Information we receive from additional documents or referrals

We may receive additional information about you from supporting documents you provide or through referrals in connection with services or transactions you initiate.

iii. Information collected automatically

When you access the Website or our mobile applications, our systems may automatically collect certain technical information, such as:

IP address
Browser type and version
Operating system and device information
Internet service provider
Referring and exit pages
Pages viewed, time spent on pages, and clickstream data

This information helps us operate, secure, and improve the Website and does not, by itself, identify you personally. However, it may be linked with your Personal Information in certain cases.

If you use a User ID and password to access any services on the Website, you are responsible for protecting the confidentiality of your credentials and for all activities conducted under your account.

3. Sensitive Personal Information

SAM is responsible for the information it collects, stores, and transmits. Certain types of Personal Information are considered Sensitive Personal Information and may be subject to specific legal requirements that govern access, transmission, and use.

Examples of Sensitive Personal Information include, but are not limited to:

Social Security numbers (including partial numbers such as the last four digits)
Driver’s license numbers or state identification numbers
Passport numbers or other government-issued identification numbers
Credit card numbers
Bank account and other financial account information

Personal Information can become Sensitive Personal Information when it is combined with other information that allows it to be traced back to a specific individual (for example, combining name with date of birth, address, or other unique identifiers).

SAM employees and contractors have a responsibility to protect Personal Information and Sensitive Personal Information about our customers, clients, and employees from unauthorized access, disclosure, or misuse. This includes information stored or displayed on computers, network drives, cloud services, printouts, portable media, or other systems.

4. How We Use Your Information

We may use Personal Information and Sensitive Personal Information for legitimate business purposes, including:

Provide, maintain, and improve the services and features offered through the Website
Process transactions and respond to your requests, inquiries, or communications
Create and manage your online account or profile
Communicate with you about your account, transactions, or services
Send you information about products, services, promotions, or events, where permitted
Conduct analytics, research, and monitoring to maintain and enhance the Website
Detect, investigate, and prevent fraud, security incidents, or other malicious activity
Comply with legal obligations, enforcement requests, or applicable regulatory requirements

If you no longer wish to receive marketing communications from us, you may unsubscribe using the link provided in our emails or by contacting us using the information in the “Contact Us” section below.

We may also collect, store, and use anonymized or aggregated information for purposes such as site research, administration, and improving the Website. This information does not identify you personally.

5. Cookies and Tracking Technologies

Our website, analytics tools, and select third-party services may use cookies and similar technologies to collect and store certain information automatically.

Cookies are small data files that a website places on your browser or device. We use cookies to:
Help with the Website function properly
Remember your preferences and settings
Understand how users interact with the Website
Measure the effectiveness of content, functionality, or services

Other technologies, such as clear GIFs (web beacons, tags), may also be used to collect statistical information about usage of certain pages or features. These technologies are typically invisible to users and help us better understand and optimize user experience.

You may choose to remove or reject cookies via your browser settings. If you do so, some features of the Website may not function properly. Instructions for managing cookies are available at https://allaboutcookies.org/how-to-manage-cookies

This Privacy Policy covers our use of cookies and tracking technologies. It does not cover the use of cookies by third-party advertisers or analytics providers, each of which has its own privacy practices.

6. Information Safeguards and Data Security

We take the security of your data seriously and use administrative, technical, and physical safeguards designed to protect Personal Information and Sensitive Personal Information from unauthorized access, disclosure, alteration, or destruction.

These safeguards may include:

Access controls and authentication mechanisms
Encryption of certain data in transit and at rest
Network and system monitoring
Secure handling, storage, and disposal procedures
Employee training on data protection and privacy obligations

No method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach involving your Personal Information, we will notify affected individuals in accordance with applicable laws and regulations.

SAM employees and contractors are required to follow internal policies and procedures regarding the handling and protection of Personal Information and Sensitive Personal Information.

7. Disclosure of Information

We may share your Personal Information with third parties in the following circumstances:

Service providers. We may share information with companies that perform services on our behalf, such as payment processing, hosting, analytics, communications, or other operational support. We strive to limit the information provided to such service providers and to obtain appropriate contractual assurances regarding their handling of Personal Information.
Legal and safety reasons. We may disclose information as required or permitted by law, including complying with legal process, respond to requests from law enforcement or regulators, enforce our terms and policies, detect and prevent fraud or security incidents, and protect the rights, property, or safety of SAM, our customers, or others.
Business transfers. We may sell, transfer, or otherwise share some or all of our assets, including Personal Information, in connection with a merger, acquisition, reorganization, or sale of assets, or in the event of bankruptcy. If your Personal Information becomes subject to a different privacy policy because of such a transaction, we will provide notice on the Website or by other appropriate means.

We do not sell your mobile opt-in data or share it with third parties for their own marketing purposes.

8. Your Rights and Choices

Review or Update Your Information

If you are a current or former customer, you can access, update, or correct your Personal Information at any time by logging into your account, visiting your property management office, or contacting us.

Unsubscribe or Opt-Out of Certain Communications

We may contact you via email, phone, or text message with important information about your account and promotional opportunities. You may unsubscribe or opt-out of receiving these communications by following the instructions provided. Ways to unsubscribe to certain communications include clicking on the unsubscribe link in any email or responding STOP to any text messages. You may also contact us to update your communication preferences. Please note that we may still need to contact you with important information about your account or payments due, and you cannot opt-out of these account administration communications.

9. Additional Privacy Information for Certain Jurisdictions

Residents of certain jurisdictions have additional rights under applicable privacy laws, as described in this section. If you are a resident of California, please review the California section below for a description of your rights pursuant to California privacy laws.

Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah and Virginia

Residents of certain U.S. states, including Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, may also have rights under applicable privacy laws, subject to certain limitations, which may include:

Access. To confirm whether we are processing your Personal Information and obtain a copy of your Personal Information in a portable and, to the extent technically feasible, readily usable format.
Deletion. To delete your Personal Information provided to or obtained by us.
Correction. The right to correct inaccuracies in your Personal Information, taking into account the nature and purposes of the processing of the Personal Information.
Opt-Out. To opt out of certain types of processing, including:
- To opt out of the “sale” of your Personal Information;
- To opt out of targeted advertising by us; and
- To opt out of any automated processing of Personal Information for purposes of making decisions that produce legal or similarly significant effects.

How to Exercise Your Privacy Rights

To submit a request to exercise these rights you may use one of the following four methods:

Direct contact with your storage facility management team
Mail: P.O. Box 3657, York, PA 17402
Email: privacy@storageasset.com
Telephone: 717-779-0044

For all requests, please clearly state that the request is related to “Your [State] Privacy Rights,” indicate which type of request you are making. Please provide us with the following information: (1) first and last name; (2) email address; and (3) zip code. We will take steps to verify your request by matching the information provided by you with the information we have in our records. If we are unable to adequately verify a request, we will notify the requestor.

We may deny your request if (1) we are not reasonably capable of associating your request with the Personal Information or it would be unreasonably burdensome for us to associate your request with the Personal Information; (2) we do not use the Personal Information to recognize or respond to you specifically or associate the Personal Information with other Personal Information about you; and (3) we do not sell the Personal Information to any third-party or otherwise voluntarily disclose the Personal Information to any third-party other than a processor, except as otherwise permitted under applicable law.

We may disclose the following categories of Personal Information to third-party advertising companies, marketing companies, social media platforms, and analytics partners for targeted advertising, marketing, and campaign management purposes: identifiers, internet and network activity information, and other information about how you interact with our websites or mobile applications. To opt out of sales and targeted advertising by us, you can adjust your cookies settings by clicking the cookie preferences Link at the bottom of our website homepage or download an opt-out preference signal, such as the “global privacy control” (or GPC). We will respond to your request as required under the applicable privacy law(s).

If we decline to take action regarding your request, you may have the right to appeal. We will notify you providing our reasons and instructions for how you can appeal the decision. If the appeal is denied, we will provide a way for you to contact your state’s Attorney General to submit a complaint.

California

If you are a California Resident, you may have additional rights under the California Consumer Privacy Act (“CCPA”).

If we collected Personal Information about you in your role as an applicant, employee, or independent contractor, this Policy does not apply to you. Please contact the Storage Asset Management Human Resources Department if you have questions about Personal Information related to your application or work with SAM.

The Right to Know/Access

With respect to the Personal Information we have collected about you, you may have the right to request more information about how we have treated your Personal Information in the past 12 months, including:

The categories of Personal Information we collected about you;
The categories of sources from which we collected that information;
Our business or commercial purpose for collecting or selling that information;
The categories of third-parties with whom we shared that information; and
The specific pieces of Personal Information we collected about you.

The categories of Personal Information we collect, our purposes for using Personal Information, and parties to whom we may disclose Personal Information are described in Sections 2, 3, and 4 of this Privacy Policy.

The Right to Delete

Under certain conditions, you have the right to request that we delete your Personal Information. Please note that simply logging out or uninstalling an app does not delete your account or the Personal Information we may have collected.

The Right to Correct

You have the right to request that we correct inaccuracies in your Personal Information. You may update your Personal Information with us at any time by using the methods described above.

The Right to Opt-Out

California residents may have the right to opt-out of “sales” or “sharing” of their Personal Information under the CCPA. The CCPA defines a “sale” as disclosing or making available to a third-party Personal Information in exchange for monetary or other valuable consideration, and “sharing” broadly includes disclosing or making available Personal Information to a third-party for purposes of cross-context behavioral advertising. While we do not receive monetary compensation from third-parties when we disclose Personal Information, we may disclose the following categories of Personal Information with third-party advertising companies, marketing companies, social media platforms, and analytics partners for targeted advertising, marketing, and campaign management purposes: identifiers, internet and network activity information, and other information about how you interact with our websites or mobile applications. This may be considered a “sale” or “sharing” as broadly defined by the CCPA.

You can request to opt out of “sales” or “sharing” of your Personal Information by clicking the “Do Not Sell or Share My Personal Information” link in the website footer, to turn off targeted advertising cookies. Please note that your cookie settings are device and browser specific—so, if you come to our website from another device or browser, you will need to reapply your settings. Please note that submitting an opt out request will only opt you out of disclosures that are considered “sales” or “sharing” under the CCPA, but it will not opt out of other disclosures, such as to our service providers.

You may also opt-out of “sales” and “sharing” of your Personal Information, through the use of an opt-out preference signal. If our website detects that your browser or device is transmitting an opt-out preference signal, such as the “global privacy control”—or GPC— signal, we will opt that browser or device out of Tracking Technologies on our website that result in a “sale” or “sharing” of your Personal Information. Please note, if you come to our website from a different device or a different browser on the same device, you will need to opt out, or use an opt-out preference signal, for that browser and/or device as well.

We do not sell or share sensitive personal information, nor do we sell or share any Personal Information about individuals who we know are under sixteen (16) years old.

Right to Limit Use and Disclosure

Subject to certain conditions and exceptions, you may have the right to limit the use and disclosure of “Sensitive Personal Information,” as defined under the California Privacy Rights Act. However, we do not engage in activities triggering this right.

The Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising any of these rights.

How to Exercise Your Privacy Rights

To submit a request to exercise these rights you may use one of the following four methods:

Direct contact with your storage facility management team
Mail: P.O. Box 3657, York, PA 17402
Email: privacy@storageasset.com
Telephone: 717-779-0044

For all requests, please clearly state that the request is related to “Your California Privacy Rights,” indicate which type of request you are making, and provide your name, street address, city, state, zip code and an e-mail address or phone number where you may be contacted. We are not responsible for notices that are not labeled or sent properly or that do not include complete information.

Designating an Authorized Agent

You may designate someone to submit requests and act on your behalf (an “Authorized Agent”). To do so, you must provide us with written permission to allow your Authorized Agent to act on your behalf.

10. Retention of Personal Information

We retain your Personal Information for as long as needed, or permitted, based on the reason we obtained it (consistent with applicable law). When deciding how long to keep your Personal Information, we consider whether we are subject to any legal obligations (e.g., any laws that require us to keep records for a certain period of time before we can delete them) or whether we have taken any legal positions that require data retention (e.g., issued any legal holds or otherwise need to preserve data). From time to time, we may also deidentify your Personal Information, retain it, and use it for a business purpose in compliance with CCPA.

11. Legal Disclaimer

Nothing in this Privacy Policy restricts SAM’s ability to:

Comply with federal, state, or local laws;
Comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities;
Cooperate with law enforcement agencies concerning conduct or activity that the business, service provider, or third-party reasonably and in good faith believes may violate federal, state, or local law;
Exercise or defend legal claims;
Detect security incidents and protect against fraudulent or illegal activity and prosecute those responsible for such activity; or
Transfer Personal Information as part of a merger or acquisition, dissolution of SAM, or in the event of bankruptcy or any other transaction in which a third-party assumes control of all or part of SAM.

12. Your Account Responsibilities

If you create or use an account on the Website, you are responsible for:

Maintaining the confidentiality of your account information and password
Restricting access to your computer or device
Accepting responsibility for all activities that occur under your account or password

We reserve the right, in our sole discretion, to refuse service, terminate accounts, remove or edit content, or cancel orders.

13. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated “Last Updated” date at the top.

Your continued use of the Website after an updated Privacy Policy is posted constitutes your acceptance of the changes. It is your responsibility to review this Privacy Policy periodically for updates.

14. SMS Opt-In Terms

By opting in, you agree to receive informational messages (for example, tenant communications) from Storage Asset Management. Message frequency may vary. Message and data rates may apply.

For help, reply HELP or email us at info@storageasset.com.

You can opt out at any time by replying STOP.

We collect your phone number when you opt in to receive SMS messages. This information is used exclusively to send you communications related to your account, employment, or company updates, as applicable. We do not sell or share your mobile opt-in data with third parties for their own marketing or unrelated purposes. Data may be shared only with trusted service providers as necessary to deliver SMS messages.

15. Contact Us

SAM is committed to providing you with an experience in which you may securely and confidently transact business.

If you have any comments, questions, or requests related to this Privacy Policy or our privacy practices, please contact us at:

Privacy Officer

Storage Asset Management

E-mail: privacy@storageasset.com